Support

In the janitor section you can solve your doubts, make requests, suggestions and compliments. And if something goes wrong, you can complain too!

Frequently Asked Questions

How to install GameVelvet


To install GameVelvet on your computer:

http://download.gamevelvet.com/installer-gamevelvet-jre.exe

In order to open the application faster, you can also try to start our application from your Start Menu or from your Desktop. Please, check if your firewall allows GameVelvet to access the Internet.

How to install Java.

If you do not have Java installed already, follow the instructions provided with the download in order to install Java.

Just click on:
http://www.java.com/en/

In most cases, you just need to update your existing Java. Check it out by clicking on the option: Do I have Java? http://www.java.com/en/download/installed.jsp

Can I change my nickname?

The nickname is the ID of the user in the system and therefore can't be changed.

What to do if I go through any problems with other players such as insults, profanity and persecution during chat?

We have the abuse report button that was created to moderate serious offenses such as insults, profanity and persecution. It is an official complaint to the GameVelvet Janitors. By pressing the red button on the right of the chat window, a copy of the last 30 lines of the conversation will be sent to the Janitor. It will be then analyzed to determine the seriousness of the fact and take the appropriate actions which may range from a warning to an accout and passport suspension or ban.

I can't update my GameVelvet app

Try to install GameVelvet app again:

http://download.gamevelvet.com/installer-gamevelvet-jre.exe

Also try to run GameVelvet trough the Menu >> Start, or trough the icon on your desktop. This way GameVelvet will launch faster.

Another detail to be observed is if the FireWall is allowing GameVelvet app to access the internet.

Connection loss on GameVelvet app.

Our system depends on stable connections to work properly, and between your computador and our servers there are about 10 routers, providers, or even possibly satellites that the connection goes through. If one of them takes too long to react to a system request, the connection can be lost for a couple of seconds, causing your game to lock up.

We recommend you not to open other programs/websites while playing on GameVelvet.

GameVelvet app is telling me my username is already in use

If this happens, check if your user isn't connected to GameVelvet in another computer or if there isn't another user logged on in your computer. The system does not allow 2 users accessing simultaneously the same computer. Note that, if you have just accessed the GameVelvet app and had connection problems, maybe you need to wait a moment (5 to 10 minutes) for your preview login section to expire.

If the problem persists, contact the Janitor Team so we can help you with this issue.

Do i need to pay to use the GameVelvet app?

All users can get to know GameVelvet and the app with an exclusive 10 hour trial, play in all rooms, tournaments, and access the community.

When this tryout expires, you can extend your trial by inviting friends to join you and recommending Gamevelvet on Facebook (http://www.gamevelvet.com/invite-friends).
You can also purchase a passport. It's quick, easy, safe and at a great price ( https://www.gamevelvet.com/?page=passport§ion=buy_passport).

How to install the GameVelvet app

- For windows:

Download the installer and run the installation:

http://download.gamevelvet.com/installer-gamevelvet-jre.exe

In order to open the application faster, you can also try to start our application from your Start Menu or from your Desktop. Please, check if your firewall allows GameVelvet to access the Internet.

- For Linux:

Download the installer by clicking on the link below:

http://download.gamevelvet.com/installer-gamevelvet.bin

Then, to make the file executable open the terminal and type chmod +x installer-gamevelvet.bin

and run the following command:

./installer-gamevelvet.bin

The current GameVelvet installation works only on 32-bit Linux.

Obs: You need to have Java installed on your computer.

- For Mac:

To install GameVelvet on your Mac Os, follow the steps bellow:

1) Click on the link below to download the installer:

http://download.gamevelvet.com/installer-gamevelvet.dmg

2) Double-click installer-gamevelvet.dmg to run the installation.

3) Drag Gamevelvet icon to Applications folder.

4) Done! Now the program is installed and you can run it directly from you Mac applications folder. Run it from Finder > Applications > GameVelvet

I can't open the GameVelvet app

Try to reinstall GameVelvet app:

http://download.gamevelvet.com/installer-gamevelvet-jre.exe

Also try to run GameVelvet trough the Menu >> Start, or trough the icon on your desktop. This way GameVelvet will launch faster.

Another detail to be observed is if the FireWall is allowing GameVelvet app to access the internet.

How to add my photo/avatar?

Go to your profile, then click on "Edit photo/avatar". Follow the instructions provided and the system will allow you to locate a picture from your files.

You can edit your picture by dragging the frame with your mouse, then use the + and - signs to activate the zoom. You can also upload your picture trough GameVelvet app. On the main screen, click on "Upload photo".

Why wasn't my photo/avatar accepted.

The pictures, besides being visible on the community, can be used to replace your avatar on GameVelvet. Therefore, we need to keep a minimun avatar patern, and we try to keep the photo as an individual bust.

We also avoid pictures of celebrities, cartoons with copyrigh, simbols, texts, objects, landscape, eroticism, violence, cropped pictures, or parcial face...

I have sent a message for the Janitor on the Forum and he didn't reply.

There is no way for the Janitor to keep up with all the posts on the Forum and select the ones directed to him. For this reason the Janitor does not answer issues on the Forum. In case of a problem and complaint you must send a ticket trough the Janitor section on the site.